HDI-LA Blurring lines between Service Desk and Deskside support in post COVID world

10 Dec 2020
11:30am - 12:30pm PST

Since  support will never be same in the post COVID world,

the Service Desk needs to step up.


In the post COVID world, Workplace Services will take a new shape. Greater number of users will continue to work remote and offices will likely be consolidated or changed to accommodate CDC guidelines.  End-to-end remote resolution and 24/7 accessible touchless support are, inevitably, the future of IT support strategy. In this session, we’ll discuss how automation and emerging technologies are coming together not only to provide a safe/efficient work environment but also enhance employee experience.

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 Meeting Sponsor/Speaker: Hexaware Technologies www.hexaware.com

About our Presenter: Vikas Sharma

Vikas is Vice President of Cloud and Infrastructure Services business at Hexaware Technologies. He firmly believes in Hexaware’s vision of “Automate Everything, Cloudify Everything and Transform Customer Experience” and has helped many large enterprises transform their IT Infrastructure Operation.  






10 Dec 2020
11:30am - 12:30pm PST

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