Networking 6- 6:30 PM
HDI Information 6:30 - 6:45 PM
Aisera conversation 6:45 PM
Puru Amradkar will cover trends in AI and where IT leaders can start to implement AI-driven solutions leveraging existing environments to automate complex workflows and requests to resolution.
During Puru’s session, he will describe how you can:
- Automate 85% of common Q&A’s and repetitive tasks to improve customer experience
- Achieve self-service with Conversational AI to drive increased revenue
- Apply AI to your existing environment and reduce IT costs on Day 1
- Apply AI to optimize the servcie agents' desk and increase their productivity
Aisera is the industry’s first proactive, personalized, and predictive AI Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an improved end-to-end Service Experience for employees and customers. The AI Service Desk automates and resolves more than 50 percent of customer service and IT support issues with Conversational AI and Intelligent Process Automation to deliver self-service to users on day one while reducing support and service costs by 60-80 percent.
Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce. Aisera was honored as a 2019 “Cool Vendor” by Gartner, a “top 100 Global Innovator Company” by Red Herring, named a 2019 TiE50 Award winner, and received the CIO innovation, Aragon’s “Hot Vendor in AI”, and the Great Places to Work awards.
Questions/More Networking/Raffle 7:45 PM