HDI-LA July Chapter Meeting - Increase Service Desk Productivity while reducing Service Desk Costs

15 Jul 2020
12:00pm - 1:15pm PDT

Today, IT help desks are operated by humans with manual service-oriented interactions. In the world of cloud and AI, the IT help desk needs to be improved and modernized. With global work environments shifting drastically to remote workers, this exposes the deficit of common IT help desks. Currently, they are not scalable to support the influx of employee requests for IT support.

AI brings users and services together, in times where social distancing in the workplace is mandated, and AI is the only way to ensure business continuity across remote workers and cross-functional teams. Remote workers do not want to talk to an operator, and even worse, they don’t want to wait for service. AI solves these growing business issues while decreasing OPEX in an economic standstill.

You’ll learn how to:

1. Apply an AI-first and AI-native approach to your existing ITSM
2. Give users a Conversational Experience through a Virtual Assistant
3. Use Conversational RPA to automate existing RPA workflows
4. Provide end-to-end Omnichannel 24×7 Self-Service


BIO: Muddu Sudhakar, CEO of Aisera is a successful Entrepreneur, Executive, and Investor. Muddu has a deep product, technology, and GTM experience plus knowledge on enterprise markets including Cloud, SaaS, AI/Machine learning, IoT, Cyber Security, Big Data, Storage, and chip/Semiconductors.

Muddu brings strong operating experience with startups as CEO (Caspida, Cetas, Kazeon, Sanera, Rio Design) and in public companies such as SVP & GM role at ServiceNow, Splunk, VMware, and EMC. Sudhakar holds a Ph.D. and MS in Computer Science from the University of California, Los Angeles, and a BS in Electronics & Communications Engineering from the Indian Institute of Technology, Madras. He is widely published in industry journals and conference proceedings and owns more than 40 patents.



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15 Jul 2020
12:00pm - 1:15pm PDT

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